Ticket triage, systems administration, and vendor coordination across remote and in person teams, spanning healthcare, IT services, and enterprise operations.
Aug 2024 to Present
IT Project Manager
Tim89.net · Lausanne, Switzerland (Remote)
- Managed IT support activities and coordinated SaaS platform implementations for a distributed remote team.
- Triaged and resolved support tickets and vendor issues, closing out technical requests on schedule.
- Documented workflows and led cross functional teams through IT strategy execution against project milestones.
- Delivered projects within scope, timeline, and budget while introducing process improvements.
Apr 2024 to Jul 2024
IT Support Specialist
Zeenella Medical Centre · Warri, Nigeria
- Managed and triaged technical support tickets for hospital staff, maintaining 99 percent system uptime for critical operations.
- Resolved 95 percent of user issues on first contact, reducing escalations and downtime.
- Created and updated system documentation, improving system performance by 20 percent through proactive maintenance.
Apr 2023 to Mar 2024
Scrum Master
AmorServ LLC · Chicago, United States (Remote)
- Facilitated Agile ceremonies and coordinated teams across Sales, Bids, and Marketing to keep delivery aligned with business priorities.
- Documented processes and trained teams on Agile methodologies, improving sprint efficiency by 20 percent.
Jan 2023 to Mar 2024
System Administrator
AmorServ LLC · Chicago, United States (Remote)
- Administered Microsoft 365 and coordinated with vendors to maintain 100 percent security compliance.
- Increased system performance by 25 percent through proactive monitoring and resource optimization.
- Created training materials and supported smooth adoption of new systems.
Jul 2013 to Jan 2023
Desktop Support Officer
Hiz Ventures · Benin City, Nigeria
- Managed and resolved over 300 technical support tickets with a 95 percent satisfaction rate.
- Reduced follow up time by 25 percent through proactive communication and clear ticket documentation.
- Organized knowledge sharing sessions, increasing first contact resolution by 15 percent.
Project
Digital Infrastructure Upgrade
Editella
- Coordinated a domain and email migration to Microsoft 365, working directly with vendors to secure a smooth transition.
- Deployed Outlook, Teams, and SharePoint, documenting setup processes for enterprise wide adoption.
Head of Product and Technology at Ikelia Wellness, a Nigerian preventive health technology startup, built from the ground up.
"Knowledge Before Disease" — a closed loop wellness model combining AI, biomarker diagnostics, multi omics analysis, and on demand delivery.
Six Stage Closed Loop Model
SignalBiosensor diagnostic kit
AnalyzeMulti omics data spectrum
InterpretAI driven biomarker reads
AdvisePersonalized guidance
DeliverOn demand fulfillment
RepeatContinuous monitoring
Deliverables & Focus Areas
Investor materialsPitch decks and letters of intent for fundraising conversations.
Grant applicationsMaterials drawing on founding team profiles and company vision.
Product dashboardsSurvey dashboards and a React based execution pipeline visualization.
Brand & positioningSocial graphics, email signage, Facebook presence, and strategic positioning analysis.
Website auditReview and recommendations for the company's web presence.
Biosensor platformA diagnostic kit analyzing hundreds of biodata points across the multi omics spectrum.